Front Office Manager Millbrook, AL

Kaizen Lab Inc.; Millbrook (AL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical, dental, and vision insurance

401(k) retirement plan

Professional development opportunities

Positive and supportive work environment

Job summary

Kaizen Lab Inc. in Millbrook, Alabama seeks a Guest Services Manager to oversee front desk operations in a dynamic hotel environment. This entry-level position requires strong leadership, communication skills, and a commitment to exceptional customer service.

The ideal candidate should have at least 2 years of relevant experience and the ability to manage a high-volume workload effectively. The role offers competitive perks, including medical benefits and a supportive work environment.

Qualifications

• Minimum of 2 years of experience in hospitality leadership.
• Strong leadership and communication skills are essential.
• Ability to multitask in a high-volume environment.

Responsibilities

• Manage and lead a team of guest service agents.
• Oversee daily operations of the front desk and ensure efficiency.
• Provide excellent customer service and handle guest complaints.
• Monitor and maintain inventory levels and complete financial tasks.

Skills

Leadership

Communication

Multitasking

Customer service

Tools

Microsoft Office

Property management systems

Job description

This is an entry level hourly position. Plus bonus eligible based on guest satisfaction, monthly pay out!!

We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front desk and guest services operations of our hotel. The Guest Services Manager will be responsible for managing a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations
• Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests
• Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
• Monitor and maintain inventory levels, including ordering and restocking as needed
• Complete daily financial and operational tasks, such as reconciling the register and completing shift reports
• Other duties as assigned

Qualifications:

• Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry
• Strong leadership and communication skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and property management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary
• Paid time off
• Medical, dental, and vision insurance
• 401(k) retirement plan (US only), Employer RRSP match (Canada only)
• Professional development opportunities
• Positive and supportive work environment