Front Desk Agent

Hilton Garden Inn Washington DC/U.S. Capitol; Washington (District of Columbia); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Management Development Program

Career Advancement

Referral Bonus Program

On Site Parking

Job summary

Hilton Garden Inn Washington DC/U.S. Capitol is seeking a personable Front Desk Agent to warmly welcome guests, manage check-in/check-out details, and answer inquiries to ensure an exceptional stay.

Your strong communication and hospitality skills will shine as you handle room assignments and guest information with efficiency. The role offers a dynamic team environment with opportunities for advancement within the Hilton brand.

Qualifications

• Prior 1+ years front desk experience in a hotel setting
• Hilton brand experience is preferred
• Strong knowledge of software applications (Microsoft Office) and hotel platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Excellent speaking, reading, and writing ability in English
• Must be flexible for days, weekends, and holidays

Responsibilities

• Welcome guests, manage guest information, distribute keys, and assign rooms
• Answer general inquiries to ensure an excellent stay

Skills

Front desk experience

Communication skills

English fluency

Flexible schedule

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

About Us:Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role: Seeking charismatic and outgoing hospitality professionals to join our growing TEAM! As Front Desk Agentyou will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests.

Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitalitywill shine and set the tone foran unforgettable guest experience

Advancement Opportunities and Professional Career Path:

• Front Office Supervisor
• Front Office
• Assistant General Manager
• General Manager

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?

Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! What’s Your More?

TEAM Benefits:

• Management Development Program
• Career Advancement Opportunity
• Referral Bonus Program
• On Site Parking

Responsibilities:In this role you will welcome guests, manage their information, distribute keys, and assign rooms, and answer any general inquiries to ensure they have an excellent stay with us.

Requirements:

• Prior 1+ years front desk experience in a Hilton brand setting or hotel environment
• Hilton brand experience is preferred
• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Strong communication and listening skills and excellent speaking, reading, and writing ability
• Fluency in English: additional languages preferred. Spanish language skills are highly desired
• Flexible schedule required for days, weekends, and holidays
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas

Compensation: $18.75 per hour

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire

Source: Hospitality Online