Guest Services Manager: Front Desk & Night Audit Lead

Desert Hospitality Management, LLC Career Center; Mesa (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Desert Hospitality Management, LLC Career Center seeks a Front Office Manager to supervise guest service operations and drive exceptional guest experiences. You will oversee registration, bell services, and reservations, ensuring efficiency and profitability.

Leadership is essential to coach staff, manage schedules, and resolve guest concerns promptly, while upholding Marriott brand standards and using Lightspeed PMS for daily operations. Flexibility for nights and weekends is required.

Qualifications

• Experience in front office or hospitality supervisory roles.
• Familiarity with Marriott brand standards and Lightspeed PMS preferred.
• Strong leadership and communication skills.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Assist in training, coaching, and supervising Guest Service Agents, Front Desk Agents, and Night Auditors.
• Oversee guest registration, check-in, and check-out processes.
• Prepare and manage staff schedules in line with labor standards and occupancy forecasts.
• Resolve guest concerns promptly and professionally and follow up for satisfaction.
• Enforce procedures for accounting, cash handling, and safety protocols.
• Respond quickly to guest requests with a courteous, solution-focused approach.
• Maintain a professional image in appearance and communication.
• Communicate company policies and procedures clearly to staff.
• Support hiring processes including interviewing and evaluations.

Skills

Leadership

Communication

Problem-solving

Staff coaching

Tools

Lightspeed PMS

MS Office

Job description

Desert Hospitality Management, LLC Career Center seeks a Front Office Manager to supervise guest service operations and drive exceptional guest experiences. You will oversee registration, bell services, and reservations, ensuring efficiency and profitability.

Leadership is essential to coach staff, manage schedules, and resolve guest concerns promptly, while upholding Marriott brand standards and using Lightspeed PMS for daily operations. Flexibility for nights and weekends is required.