Guest Experience Front Desk Manager — Leadership & Ops

Hirebridge LLC; Mesa (AZ); On-site; USD 52,000 - 72,000; Full time

Job summary

Hirebridge LLC in Mesa, AZ seeks an experienced Front Office Manager to oversee guest services, registration, bell, phone, night audit and reservations, ensuring exceptional guest experiences and profitability. You will lead and coach front desk staff, manage schedules, defend labor costs, resolve guest concerns, and enforce procedures in cash handling and safety.

The role requires Marriott brand standards familiarity and Lightspeed PMS experience.

Qualifications

• Previous front office or hospitality supervisory experience required; Marriott brand standards and Lightspeed PMS is a significant plus.
• Strong leadership, problem-solving, and communication skills.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Proficiency in hotel management systems and MS Office Suite.

Responsibilities

• Oversee guest registration, check-in/check-out processes and overnight operations.
• Train, coach, and supervise Guest Service Agents, Front Desk Agents, and Night Auditors.
• Prepare and manage staff schedules, monitor labor costs and occupancy forecasts.
• Resolve guest concerns promptly and follow up for satisfaction.
• Enforce procedures for accounting, cash handling, and safety protocols.
• Respond quickly to guest requests with courteous, solution-focused approaches.
• Maintain professional appearance and communication at all times.
• Communicate policies clearly to staff and support hiring/evaluations.
• Assist with safety, security, and service guideline trainings.

Skills

Leadership

Problem solving

Communication

Flexibility

Guest services

Tools

Lightspeed PMS

MS Office

Hotel management systems

Job description

Hirebridge LLC in Mesa, AZ seeks an experienced Front Office Manager to oversee guest services, registration, bell, phone, night audit and reservations, ensuring exceptional guest experiences and profitability. You will lead and coach front desk staff, manage schedules, defend labor costs, resolve guest concerns, and enforce procedures in cash handling and safety.

The role requires Marriott brand standards familiarity and Lightspeed PMS experience.