Front Desk Manager

Hirebridge LLC; Mesa (AZ); On-site; USD 52,000 - 72,000; Full time

Job summary

Hirebridge LLC in Mesa, AZ seeks an experienced Front Office Manager to oversee guest services, registration, bell, phone, night audit and reservations, ensuring exceptional guest experiences and profitability. You will lead and coach front desk staff, manage schedules, defend labor costs, resolve guest concerns, and enforce procedures in cash handling and safety.

The role requires Marriott brand standards familiarity and Lightspeed PMS experience.

Qualifications

• Previous front office or hospitality supervisory experience required; Marriott brand standards and Lightspeed PMS is a significant plus.
• Strong leadership, problem-solving, and communication skills.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Proficiency in hotel management systems and MS Office Suite.

Responsibilities

• Oversee guest registration, check-in/check-out processes and overnight operations.
• Train, coach, and supervise Guest Service Agents, Front Desk Agents, and Night Auditors.
• Prepare and manage staff schedules, monitor labor costs and occupancy forecasts.
• Resolve guest concerns promptly and follow up for satisfaction.
• Enforce procedures for accounting, cash handling, and safety protocols.
• Respond quickly to guest requests with courteous, solution-focused approaches.
• Maintain professional appearance and communication at all times.
• Communicate policies clearly to staff and support hiring/evaluations.
• Assist with safety, security, and service guideline trainings.

Skills

Leadership

Problem solving

Communication

Flexibility

Guest services

Tools

Lightspeed PMS

MS Office

Hotel management systems

Job description

Scope of Position

The Front Office Manager supports and oversees all guest service operations—including guest registration, bell services, telephone services, night audit, and reservations—to ensure exceptional guest experiences, operational efficiency, and maximum profitability.

Primary Responsibilities

• Assist in training, coaching, and supervising Guest Service Agents, Front Desk Agents, and Night Auditors to maintain high performance standards.

• Oversee and actively participate in guest registration, check-in, and check-out processes.

• Prepare and manage staff schedules in alignment with labor standards, occupancy forecasts, and budget requirements; assign daily tasks and monitor labor costs.

• Resolve guest concerns promptly and professionally, ensuring timely follow-up for satisfaction.

• Enforce established procedures for accounting, credit control, financial transactions, cash handling, guest safety, and emergency protocols.

• Respond quickly to guest requests or issues with a courteous, solution-focused approach.

• Maintain a professional image at all times through appearance, demeanor, and communication.

• Communicate company policies and procedures clearly and consistently to staff.

• Support the hiring process, including interviewing, reference checks, and evaluations, in alignment with company hiring standards.

• Facilitate or assist with training sessions on safety, security, departmental procedures, and service guidelines.

• Ensure the business center is fully stocked and operational each day.

• Attend bi-weekly management meetings in the Director’s absence.

Qualifications

• Previous front office or hospitality supervisory experience required; experience with Marriott brand standards and Lightspeed PMS is a significant plus.

• Strong leadership, problem-solving, and communication skills.

• Ability to work flexible schedules, including nights, weekends, and holidays.

• Proficiency in hotel management systems and MS Office Suite.