Guest Experience Lead - Front Desk & Night Audit

Desert Hospitality Management, LLC Career Center; Tucson (AZ); On-site; USD 26,000 - 38,000; Full time

Job summary

Desert Hospitality Management, LLC Career Center is seeking a front desk professional to ensure seamless guest check-in and check-out, promote hotel services, and coordinate with reservations to maximize occupancy. You will handle payments, maintain safety procedures, and support night audit operations in a fast-paced Tucson hotel.

The role emphasizes courteous guest interactions, up-selling opportunities, and reliable communication with shuttle services and staff, ensuring a superior guest

Responsibilities

• Guest Registration & Check-Out: Promptly and courteously check guests in and out of the hotel using up-selling techniques to maximize room revenue. Prepare for group arrivals, departures, and VIP check-ins.
• Customer Service & Support: Respond to guest requests and inquiries in a timely, friendly manner. Promote hotel amenities, services, and facilities, and provide helpful information about local attractions and directions to enhance the guest experience.
• Problem Resolution: Address and resolve minor guest issues independently to ensure satisfaction. Promptly elevate significant concerns, complaints, or disturbances to the supervisor.
• Reservations & Coordination: Assist guests with reservations or coordinate with the central reservation system as needed.
• Cash Handling & Reporting: Accurately handle guest payments and departmental accounting, including receipts, guest accounts, and credit transactions. Post all charges, complete daily cashier reports, prepare bank deposits, and reconcile cash drawers.
• Security & Safety: Issue, control, and manage guest safe-deposit boxes in accordance with security procedures.
• Night Audit Coverage: Be cross-trained to perform Night Audit duties, including balancing daily financial transactions and preparing audit reports.
• Telephone & Communication Duties: Handle all incoming calls efficiently and professionally. Dispatch shuttle services and internal staff as necessary. Maintain a guest call log, respond to requests or complaints promptly, and ensure thorough follow-up.
• Professional Presentation: Maintain a polished and professional appearance in accordance with company dress code and grooming standards.
• Policy Adherence: Follow all hotel and company policies, procedures, and service standards consistently.]
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Job description

Desert Hospitality Management, LLC Career Center is seeking a front desk professional to ensure seamless guest check-in and check-out, promote hotel services, and coordinate with reservations to maximize occupancy. You will handle payments, maintain safety procedures, and support night audit operations in a fast-paced Tucson hotel.

The role emphasizes courteous guest interactions, up-selling opportunities, and reliable communication with shuttle services and staff, ensuring a superior guest