Guest Experience & Events Lead

Ontario Trillium Foundation; Revere (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Ontario Trillium Foundation is seeking a Guest Service Manager to lead hospitality operations, drive guest satisfaction, and implement sales building events. The role emphasizes leadership, training, and a guest-centric culture in a fast-paced venue.

This position requires strong knowledge of POS and back-office systems, excellent communication, and the ability to monitor reservations, forecast demand, and manage staff to ensure EBITDA-friendly operations.

Qualifications

• Strong leadership and team management skills.
• Customer-focused hospitality experience required.
• Ability to analyze sales opportunities and forecast demand.

Responsibilities

• Monitors and confirms reservations and sets pars on the system for sales growth.
• Hosts training sessions and seminars for team members.
• Maintains a positive attitude and upholds company policy.
• Improves the restaurant and guest experience continuously.
• Analyzes profitability and manages costs to meet budget.

Skills

Leadership

Guest service

Sales & marketing

Training & development

Reservations management

Tools

POS system

Back office system

Inventory management system

Job description

Ontario Trillium Foundation is seeking a Guest Service Manager to lead hospitality operations, drive guest satisfaction, and implement sales building events. The role emphasizes leadership, training, and a guest-centric culture in a fast-paced venue.

This position requires strong knowledge of POS and back-office systems, excellent communication, and the ability to monitor reservations, forecast demand, and manage staff to ensure EBITDA-friendly operations.