Guest Experience Specialist: Front Desk & Reservations

RAINMAKER TEAM LLC; Dayton (OH); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Paid time off, medical, vision, and牙d?

Professional development opportunities

Positive and supportive work环境

Job summary

RAINMAKER TEAM LLC is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest needs at our Dayton hotel. The role emphasizes customer service, efficient handling of requests, and professional communication with guests.

The ideal candidate will multitask effectively in a fast-paced environment and help ensure a positive guest experience during every stay.

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
• WEEKENDS ARE A REQUIRMENT

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Folding excess laundry
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Skills

Customer service

Communication

Multitasking

Reservation systems

MS Office

Tools

Reservation systems

Microsoft Office

Job description

RAINMAKER TEAM LLC is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest needs at our Dayton hotel. The role emphasizes customer service, efficient handling of requests, and professional communication with guests.

The ideal candidate will multitask effectively in a fast-paced environment and help ensure a positive guest experience during every stay.