Hotel Front Desk & Guest Services Agent

RAINMAKER TEAM LLC; Dayton (OH); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Employee discounts on hotel rooms and

Medical, vision, and dental insurance.

Professional development opportunities

Positive and supportive work enviro n

Job summary

RAINMAKER TEAM LLC is seeking a friendly Front Desk Agent to join our Dayton hotel team. You will manage reservations, check guests in and out, handle payments, and assist guests with requests to ensure a smooth stay.

The ideal candidate will have strong customer service and communication skills, be able to multitask in a fast-paced environment, and work evenings, weekends, and holidays as needed.

Qualifications

• Previous front desk or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems and reservation software.
• Flexible to work evenings, weekends, and holidays.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with folding excess laundry
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Skills

Customer service

Multitasking

Communication skills

Interpersonal skills

Computer skills

Tools

Reservation software

Microsoft Office

Job description

RAINMAKER TEAM LLC is seeking a friendly Front Desk Agent to join our Dayton hotel team. You will manage reservations, check guests in and out, handle payments, and assist guests with requests to ensure a smooth stay.

The ideal candidate will have strong customer service and communication skills, be able to multitask in a fast-paced environment, and work evenings, weekends, and holidays as needed.