Front Office Supervisor: Guest Experience Leader

Highgate; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Atlas Hotel by Highgate in Boston invites an Assistant Front Office Manager to support the Front Office Manager in delivering flawless service across all guest touchpoints. You will help maximize room revenue and occupancy while upholding Highgate standards of courtesy and efficiency.

Join us at a brand-new hotel opening on this ground floor of innovation where research, hospitality, and guest experience intersect to craft memorable stays for every guest.

Qualifications

• At least 1 year of related experience required.
• Supervisory experience required.
• Labor experience and OPERA experiences preferred.
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Long hours sometimes required.
• Ability to stand during entire shift.
• Maintain a warm, friendly demeanor with guests and staff.

Responsibilities

• Coordinate front office with Sales, Housekeeping, Reservations, and Accounting.
• Ensure consistency with pre-arrival and post-stay processes.
• Respond to guest requests and incidents in a courteous, efficient manner.
• Coach and develop Front Office and Guest Experience staff per SOPs.
• Balance and monitor room status; maximize occupancy and revenue.

Skills

Supervisory experience

Communication skills

Guest service orientation

Stand for long hours

Problem solving

Tools

OPERA

Job description

The Atlas Hotel by Highgate in Boston invites an Assistant Front Office Manager to support the Front Office Manager in delivering flawless service across all guest touchpoints. You will help maximize room revenue and occupancy while upholding Highgate standards of courtesy and efficiency.

Join us at a brand-new hotel opening on this ground floor of innovation where research, hospitality, and guest experience intersect to craft memorable stays for every guest.