Guest Services Manager

ZMC Hotels; Colorado Springs (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Vision insurance

Wellness resources

Job summary

ZMC Hotels is seeking a Front Desk Supervisor to lead the front desk team, manage reservations, and coordinate with sales, housekeeping, and other departments. The role emphasizes fast, friendly service and a welcoming guest experience.

The ideal candidate will supervise check-ins during peak hours, maintain a positive guest relations mindset, and foster a fun, customer-focused atmosphere for the team.

Qualifications

• Thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.

Responsibilities

• Supervise the front desk team and ensure courteous, efficient guest service.
• Schedule and manage the front desk staff.
• Coordinate with other departments to ensure smooth communication transitions.
• Address guest concerns and follow up to maintain guest satisfaction.
• Assist in maintaining room inventory status to optimize revenue while meeting guest expectations.
• Oversee bell staff activities to ensure efficient and friendly arrivals and departures.

Skills

Guest service

Communication

Team leadership

Organization

Job description

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Benefits

• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Responsible for supervising the front desk area, maintaining data on future room occupancy, tracking reservation requests, hire and train new sales and service associate and maintain liaison with sales, food and beverage, housekeeping, maintenance, and accounting departments. Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

Responsibilities

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Scheduling/managing the front desk team.
• Working with the other departments to create a clean transition in communications.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.