Guest Services Manager

Home2 Suites Oxford AL; Oxford (AL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance Options

Paid time off and 401(k) for full-time employees

Discounts on hotels across the country

Opportunities for bonuses each month

DailyPay: access to earnings before payday

Job summary

Home2 Suites Oxford AL is looking for a Front Desk Supervisor to manage the front desk team, ensuring guests receive exceptional service. Key responsibilities include scheduling the team, addressing guest concerns, and maintaining communication between departments. The ideal candidate is highly organized, capable of leading a team, possesses guest service knowledge, and has strong verbal and written communication skills.

This position offers competitive benefits, including medical, dental, and vision insurance, paid time off, and employee discounts. If you thrive in a fun and fast-paced environment, we want you!

Qualifications

• Highly organized individual with knowledge of guest service and satisfaction.
• Good communication skills, both verbal and written.
• Ability to perform tasks in a team environment as a leader.

Responsibilities

• Ensure that all guests receive efficient and courteous service.
• Manage and schedule the front desk team.
• Coordinate with other departments for smooth communication.
• Address guest concerns promptly and ensure follow-up.
• Maintain optimal room inventory status for revenue management.
• Supervise bell staff for efficient and friendly guest interactions.

Skills

Organizational skills

Guest service knowledge

Communication skills

Team leadership

Computational abilities

Basic computer skills

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Dental insurance
• Employee discounts

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Responsible for supervising the front desk area, maintaining data on future room occupancy, tracking reservation requests, hire and train new sales and service associate and maintain liaison with sales, food and beverage, housekeeping, maintenance, and accounting departments. Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

Responsibilities:

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Scheduling/managing the front desk team.
• Working with the other departments to create a clean transition in communications.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications:

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks:

• Medical, Dental, and Vision Insurance Options
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country
• Opportunities for bonuses each month
• DailyPay: access to your already earned wages before payday