Guest Services Manager

ZMC Hotels, LLC; New Albany (MS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

Bonus based on performance

Dental insurance

Employee discounts

DailyPay

Job summary

ZMC Hotels, LLC in New Albany, MS is seeking a Front Desk Supervisor to oversee the front desk, manage occupancy data and reservations, and train staff across departments to deliver excellent guest service.

You will schedule front desk operations, coordinate with Sales, F&B, housekeeping and maintenance, and address guest concerns to ensure a memorable stay. If you are people-oriented with strong organizational skills, join our team. This position offers seasonal and full-time opportunities.

Qualifications

• Must be highly organized with strong guest service knowledge.
• Excellent verbal and written communication skills.
• Team-oriented with leadership abilities.
• Basic computational and computer skills.
• Ability to coordinate with multiple departments.

Responsibilities

• Ensure guests are treated efficiently and courteously and standards are applied by staff.
• Schedule/front desk team management.
• Collaborate with other departments for smooth communications.
• Address guest concerns and ensure follow-up.
• Assist in daily room inventory management to optimize revenue while maintaining guest satisfaction.
• Supervise bell staff to ensure efficient and friendly arrivals and departures.

Skills

Guest service

Communication

Leadership

Team leadership

Organization

Computing basics

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Responsible for supervising the front desk area, maintaining data on future room occupancy, tracking reservation requests, hire and train new sales and service associate and maintain liaison with sales, food and beverage, housekeeping, maintenance, and accounting departments. Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

Responsibilities:

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Scheduling/managing the front desk team.
• Working with the other departments to create a clean transition in communications.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications:

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks:

• Medical, Dental, and Vision Insurance Options
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country
• Opportunities for bonuses each month
• DailyPay: access to your already earned wages before payday