Guest Services Manager

Hampton Inn New Albany MS; New Albany (IN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Bonus based on performance

Dental insurance

Employee discounts

DailyPay access

Job summary

Hampton Inn New Albany MS seeks a front desk supervisor to oversee the front desk area, manage reservations, and coordinate with sales, housekeeping, and accounting to ensure smooth operations.

The role emphasizes fast, friendly guest service, accurate occupancy data, and leadership of the front desk team; training new staff and maintaining high standards while supporting a positive guest experience.

Qualifications

• Strong guest service skills.
• Experience leading a front desk team.
• Excellent communication skills.
• Proficiency with computer systems.

Responsibilities

• Supervise front desk team and scheduling.
• Maintain data on room occupancy and reservations.
• Coordinate with other departments for smooth communications.
• Address guest concerns and ensure follow up.
• Assist in managing room inventory to maximize occupancy and revenue.
• Oversee bell staff service levels and guest interactions.

Skills

Leadership

Customer service

Communication

Team leadership

Front desk operations

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Responsible for supervising the front desk area, maintaining data on future room occupancy, tracking reservation requests, hire and train new sales and service associate and maintain liaison with sales, food and beverage, housekeeping, maintenance, and accounting departments. Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

Responsibilities:

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Scheduling/managing the front desk team.
• Working with the other departments to create a clean transition in communications.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications:

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks:

• Medical, Dental, and Vision Insurance Options
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country
• Opportunities for bonuses each monthDailyPay: access to your already earned wages before payday