Guest Services Manager

Home 2 Suites Colorado Springs; Colorado Springs (CO); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Medical, Dental, and Vision Insurance

Paid time off

Employee discounts

Performance bonuses

DailyPay access to wages

Job summary

Home 2 Suites Colorado Springs is looking for a Front Desk Supervisor responsible for managing the front desk area to provide exceptional guest service. The role includes supervising staff, handling reservations, and ensuring smooth communication between departments.

The ideal candidate is highly organized, possesses great communication skills, and has the ability to lead a team effectively. We offer a competitive benefits package including health insurance and performance bonuses.

Qualifications

• Highly organized with a focus on guest service.
• Good verbal and written communication skills are essential.
• Ability to work in a team environment as a leader.

Responsibilities

• Supervise the front desk operations and team.
• Address guest concerns and ensure satisfaction.
• Coordinate with other departments for smooth operations.
• Manage inventory status to optimize revenue.

Skills

Guest service and satisfaction

Communication skills

Organizational skills

Team leadership

Computational ability

Basic computer skills

Job description

Benefits

• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

Company Overview

We provide the best in hospitality — to our employees and our guests. We offer seasonal work and full‑time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Responsible for supervising the front desk area, maintaining data on future room occupancy, tracking reservation requests, hiring and training new sales and service associates and maintaining liaison with sales, food and beverage, housekeeping, maintenance, and accounting departments. Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people‑kind of person, then we want you for this position.

Responsibilities

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Scheduling/managing the front desk team.
• Working with the other departments to create a clean transition in communications.
• Address all guest concerns and ensure follow up is complete.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks

• Medical, Dental, and Vision Insurance Options
• Paid time off and 401(k) for full‑time employees
• All employees get discounts on hotels across the country
• Opportunities for bonuses each month

DailyPay: access to your already earned wages before payday