Guest Services Leader: Elevate Front Desk & Guest Experience

Kaizen Lab Inc.; Myrtle Beach, Northern (SC, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401K Plan (matched)

Vision and Dental insurance

Disability, Life, and Accident ins.

Paid Vacation

Referral Program

Bereavement leave

Job summary

Myrtle Beach Seaside Resorts is seeking a Guest Services Manager to lead the front desk and guest services team. You will ensure exceptional guest experiences, manage operations systems, and address guest needs daily.

The role requires strong leadership, excellent communication, and prior front desk or customer service experience. A flexible schedule and teamwork are essential to success at our resort in Myrtle Beach.

Qualifications

• Strong leadership and team coordination abilities.
• Excellent verbal and written communication skills.
• Proven experience managing front desk or guest services.
• Ability to multitask and prioritize in a hotel environment.

Responsibilities

• Manage front desk operations and systems; partner with other departments.
• Schedule and conduct staff training; oversee daily tasks.
• Resolve guest issues and oversee complaints promptly.
• Supervise staff performance and conduct reviews.
• Coordinate reservations, room blocks, and yield management.
• Ensure security and emergency procedures are in place.
• Maintain supplies and inventory for front desk operations.
• Collaborate with Sales to negotiate group rates.

Skills

Leadership

Communication

Team building

Time management

Verbal and written skills

Education

High School Diploma

Job description

Myrtle Beach Seaside Resorts is seeking a Guest Services Manager to lead the front desk and guest services team. You will ensure exceptional guest experiences, manage operations systems, and address guest needs daily.

The role requires strong leadership, excellent communication, and prior front desk or customer service experience. A flexible schedule and teamwork are essential to success at our resort in Myrtle Beach.