Front Office Team Lead – Guest Services
Embassy-Suites-By-Hilton
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Benefits offered by this job
Job summary
Embassy Suites Myrtle Beach is hiring for a full-time Front Office-focused role at our Myrtle Beach location. You will oversee front desk operations, ensure smooth guest check-in and check-out, and manage lobby flow while maintaining a friendly, professional experience for all guests.
You will respond to inquiries, resolve issues promptly, and guide daily team activities. Open availability during weekends and holidays is required, with a comprehensive benefits package and opportunities for
Qualifications
- Experience in front desk or hospitality operations.
- Excellent guest service and problem-resolution skills.
- Ability to schedule and lead daily team activities.
Responsibilities
- Assign work and supervise front office team performance (check-in/check-out, lobby flow, luggage assistance, phone operations, room rates and availability).
- Respond to guest inquiries and resolve issues promptly and politely.
- Support team in handling inquiries and requests and resolving complaints.
- Schedule daily work, lead pre-shift meetings, train team members.
- Monitor, observe and assist in evaluating team performance.
- Adjust staffing based on lobby traffic.
Skills
Job description
Embassy Suites Myrtle Beach is hiring for a full-time Front Office-focused role at our Myrtle Beach location. You will oversee front desk operations, ensure smooth guest check-in and check-out, and manage lobby flow while maintaining a friendly, professional experience for all guests.
You will respond to inquiries, resolve issues promptly, and guide daily team activities. Open availability during weekends and holidays is required, with a comprehensive benefits package and opportunities for
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