Front Office Supervisor — Guest Services Leader

Tranquility Bay, Inc.; Myrtle Beach (SC); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

PTO

Health Benefits

401(k) & Company Match

Life Insurance

Maternity/Paternity Leave

Educational Assistance

Free Lunch

Free Health Club Membership

Discounted travel program

Job summary

Embassy Suites Myrtle Beach is seeking a front office professional for a full-time, year-round position. You will assign work, supervise team member performance in all Front Office procedures including guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.

You will respond to guest inquiries and resolve issues promptly, support teammates with guest requests, schedule daily work, lead pre-shift meetings,

Qualifications

• Experience in Front Office operations preferred.
• Strong guest service orientation and communication skills.
• Ability to supervise and train team members.

Responsibilities

• Assign work and supervise team member performance in all Front Office procedures including guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members.
• Monitor, observe and assist in evaluating team member performance.
• Monitor lobby traffic and adjust staffing accordingly.

Job description

Embassy Suites Myrtle Beach is seeking a front office professional for a full-time, year-round position. You will assign work, supervise team member performance in all Front Office procedures including guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.

You will respond to guest inquiries and resolve issues promptly, support teammates with guest requests, schedule daily work, lead pre-shift meetings,