Guest Services Leader - Elevate Every Stay

kalaharijobs; Wisconsin Dells (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Career growth opportunities with promo

401(k) matching

Paid time off & holidays

Health, dental, vision coverage

Employee appreciation events & perks

Education assistance programs

Job summary

Kalahari Resorts & Conventions in Wisconsin Dells is seeking a Guest Service Supervisor to support front office management and deliver courteous guest service. You will guide the team, address guest inquiries, and ensure satisfaction before arrival and during stay.

Requirements include a high school diploma, 2–3 years in hospitality, strong communication, ability to perform under pressure, and a collaborative leadership style. Benefits include growth opportunities and comprehensive coverage.

Qualifications

• High school diploma or equivalent required.
• 2 to 3 years progressive experience in a hotel, resort, or related field.
• Proficient in Windows software and able to communicate clearly under pressure.
• Leadership style rooted in collaboration, respect, and service.

Responsibilities

• Ensure guests feel welcome with responsive, courteous service.
• Assign rooms, issue keys, and manage folios and payments.
• Complete daily front office checks and housekeeping reports.

Skills

Customer service

Leadership

Communication

Under pressure

Education

High school diploma

Tools

Windows software

Job description

Kalahari Resorts & Conventions in Wisconsin Dells is seeking a Guest Service Supervisor to support front office management and deliver courteous guest service. You will guide the team, address guest inquiries, and ensure satisfaction before arrival and during stay.

Requirements include a high school diploma, 2–3 years in hospitality, strong communication, ability to perform under pressure, and a collaborative leadership style. Benefits include growth opportunities and comprehensive coverage.