3rd Shift Guest Service Supervisor — Resort Leader

kalaharijobs; Wisconsin Dells (WI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Career growth opportunities

401(k) matching

Health coverage

Dental coverage

Vision coverage

Paid time off

Holiday pay

Employee events

Education assistance

Job summary

Kalahari Resorts & Conventions is seeking a Guest Service Supervisor to assist the front office management team and deliver courteous, efficient service to all guests. You will be a resource for guest inquiries and play a key role in ensuring satisfaction from arrival to departure.

As part of the leadership team, you will embody our Promise to Lead with Love, guiding associates, maintaining high service standards, and creating memorable experiences across Wisconsin Dells and other locations.

Qualifications

• High school diploma or equivalent required.
• 2–3 years progressive experience in a hotel, resort, or related field.
• Proficient in Windows software; clear communication under pressure.
• Leadership style rooted in collaboration, respect, and service.

Responsibilities

• Welcome guests with friendly, responsive service and ensure satisfaction throughout the stay.
• Assign rooms, issue keys, update folios, and handle payments accurately.
• Complete bucket checks, verify room rates, and maintain front office daily checklists.

Skills

Customer service

Communication

Leadership

Under pressure

Education

High school diploma or equivalent

Tools

Windows software

Job description

Kalahari Resorts & Conventions is seeking a Guest Service Supervisor to assist the front office management team and deliver courteous, efficient service to all guests. You will be a resource for guest inquiries and play a key role in ensuring satisfaction from arrival to departure.

As part of the leadership team, you will embody our Promise to Lead with Love, guiding associates, maintaining high service standards, and creating memorable experiences across Wisconsin Dells and other locations.