Guest Services Leader: Elevate Customer Experience

Pilot-Company-3; Milford (CT); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company in Milford, CT is seeking a Shift Leader to supervise employees and oversee daily store operations. The role emphasizes delivering outstanding customer service, maintaining store standards, and supporting management with tasks to keep our facilities running smoothly.

The position requires flexibility for nights, days, weekends and holidays, experience in retail, and strong calculator/computer skills. Competitive hourly pay, benefits, and weekly pay are offered.

Qualifications

• Previous experience or working knowledge of retail operations
• Incredible customer service skills & the ability to help maintain a customer focused culture
• Must be proficient with a calculator, computer, and other equipment
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
• Must be able to work a flexible schedule of nights, days, weekends, and holidays
• Background check is required

Responsibilities

• Supervise employees and store operations.
• Provide excellent customer service to guests.
• Assist managers with tasks to keep facilities well-maintained.
• Collaborate with team across shifts and departments.

Skills

Customer service

Retail operations

Teamwork

Attention to detail

Flexibility

Tools

Calculator

POS system

Computer literacy

Job description

Pilot Company in Milford, CT is seeking a Shift Leader to supervise employees and oversee daily store operations. The role emphasizes delivering outstanding customer service, maintaining store standards, and supporting management with tasks to keep our facilities running smoothly.

The position requires flexibility for nights, days, weekends and holidays, experience in retail, and strong calculator/computer skills. Competitive hourly pay, benefits, and weekly pay are offered.