Guest Services Leader

Pilotcompany; Morris (IL); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

PFJ in Morris, IL is seeking a Shift Leader to supervise staff and oversee daily store operations while delivering the high level of customer service PFJ is known for. The role supports managers and helps keep all tasks on track to maintain a clean, well-run facility.

The ideal candidate has strong customer service skills, can work with a team, and is comfortable with a flexible schedule including nights, days, weekends, and holidays. PFJ offers a range of benefits and a commitment to quality.

Qualifications

• Previous experience or working knowledge of retail operations
• Incredible customer service skills & the ability to help maintain a customer focused culture
• Must be proficient with a calculator, computer, and other equipment
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
• Must be able to work a flexible schedule of nights, days, weekends, and holidays
• Background check is required

Responsibilities

• Supervise employees and store operations to ensure smooth daily performance
• Respond to customer needs with excellent service and resolve issues promptly
• Assist managers with tasks to keep the facility well-maintained and running smoothly

Skills

Customer service

Teamwork

Proactive

Tools

Calculator

Computer

Job description

Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.

Pay Rates Starting between: $17.20 - $25.55 / hour

Qualifications

• Previous experience or working knowledge of retail operations
• Incredible customer service skills & the ability to help maintain a customer focused culture
• Must be proficient with a calculator, computer, and other equipment
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
• Must be able to work a flexible schedule of nights, days, weekends, and holidays
• Background check is required

Benefits

• Fuel Discount
• Nation-wide Medical Plan/Dental/Vision
• 401(k)
• Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Flexible Schedule
• Weekly Pay