Guest Services Leader

Pilot Flying J; Lebanon (TN); On-site; USD 19,561 - 29,067; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Flying J in Lebanon, Tennessee is seeking a Shift Leader responsible for supervising employees and managing store operations. The ideal candidate will have excellent customer service skills and knowledge of retail operations.

This role requires proficiency with computers and the ability to work a flexible schedule including nights, weekends, and holidays. Benefits include a fuel discount, medical plans, 401(k), and more.

Qualifications

• Previous experience or working knowledge of retail operations.
• Incredible customer service skills and ability to maintain a customer-focused culture.
• Must be able to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Supervise employees and store operations.
• Respond to customer needs with excellent service.
• Assist managers with various tasks to maintain the store.

Skills

Customer service skills

Knowledge of retail operations

Teamwork and communication

Proficiency with computer and equipment

Job description

Job Description

Responsibilities

Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self‑motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well‑maintained and running smoothly. This person would be knowledgeable of store operations and PFJ’s commitment to quality and customer service.

Pay

Pay Rates Starting between: $14.20 - $21.10 / hour

Qualifications

• Previous experience or working knowledge of retail operations
• Incredible customer service skills & the ability to help maintain a customer focused culture
• Must be proficient with a calculator, computer, and other equipment
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
• Must be able to work a flexible schedule of nights, days, weekends, and holidays
• Background check is required

Additional Information

• Fuel Discount
• Nation‑wide Medical Plan/Dental/Vision
• 401(k)
• Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Flexible Schedule
• Weekly Pay

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.