Guest Services Leader

Pilot Flying J; Glendale (KY); On-site; USD 19,506 - 28,351; Full time

Benefits offered by this job

Fuel Discount

Nation‑wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Flying J in the United States is seeking a Shift Leader to supervise employees and oversee daily store operations, ensuring high standards of customer service and facility upkeep. You will support managers, respond to customer needs, and help maintain efficient, well‑run locations.

The role emphasizes teamwork, flexibility to work nights, days, weekends and holidays, and a commitment to PFJ's quality and service guarantees.

Qualifications

• Experience in retail operations preferred.
• Excellent customer service skills.
• Proficient with calculator, computer and equipment.
• Flexible schedule including nights, days, weekends and holidays.
• Background check required.

Responsibilities

• Supervise employees and store operations.
• Respond to customer needs and maintain high service standards.
• Assist managers with tasks to keep facilities well‑maintained and running smoothly.

Skills

Retail operations

Customer service

Calculator proficiency

Teamwork

Flexible schedule

Background check

Job description

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self‑motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well‑maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.

Pay Rates Starting between: $14.16 - $20.58 / hour

Qualifications

• Previous experience or working knowledge of retail operations
• Incredible customer service skills & the ability to help maintain a customer focused culture
• Must be proficient with a calculator, computer, and other equipment
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
• Must be able to work a flexible schedule of nights, days, weekends, and holidays
• Background check is required

Additional Information

• Fuel Discount
• Nation‑wide Medical Plan/Dental/Vision
• 401(k)
• Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Flexible Schedule
• Weekly Pay