Client Experience Coordinator - Weekend Shift

Performance Optimal Health; Norwalk (CT); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Performance Optimal Health is seeking a part-time front desk administrator to welcome clients, manage appointments, and support operations on Saturdays and Sundays from 7am to 4pm. The role involves greeting clients, tours, answering calls, and responding to emails, while handling insurance verification and co-pays.

You will update EMR and CRM records, assist with data entry and scheduling, and promote additional services to ensure a positive client experience.

Qualifications

• Exceptional customer service and a passion for client care.
• Strong organization, analytical, multitasking, and communication abilities.
• Familiarity with Apple and Windows products, Microsoft Teams, and relevant software.

Responsibilities

• Greet clients, provide site tours, answer phone calls, and respond to emails.
• Verify insurance benefits, collect co-pays, and update EMR/CRM records.
• Address client inquiries and escalate when needed; perform data entry, scheduling, and document management.
• Promote additional services and products to engage clients with Performance Optimal Health.
• Maintain a clean, organized, welcoming workspace and collaborate cross-functionally.

Skills

Customer service

Organizational skills

Multitasking

Communication

Tech savvy

Education

Associate degree

Tools

Mindbody Online

Duxware

CRM systems

Job description

Performance Optimal Health is seeking a part-time front desk administrator to welcome clients, manage appointments, and support operations on Saturdays and Sundays from 7am to 4pm. The role involves greeting clients, tours, answering calls, and responding to emails, while handling insurance verification and co-pays.

You will update EMR and CRM records, assist with data entry and scheduling, and promote additional services to ensure a positive client experience.