Guest Services Lead — Upscale Hotel Experience

Staypineapple; Seattle (WA); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

Flexible PTO

Medical/dental/vision insurance

401(k)

Job summary

Staypineapple is seeking a Guest Services Supervisor in Seattle, WA to ensure the front desk staff deliver service that meets our impeccable Staypineapple standards. In this role you will train and guide front desk team on SOPs, step in to complete daily tasks, assist the Guest Services Manager with performance and attendance, and handle cash, deposits, and card reconciliations.

The position offers opportunities for growth within a growing hospitality brand, with comprehensive benefits and a

Qualifications

• High School Diploma or equivalent.
• Six to twelve years of related experience.
• Possess a valid food handlers card and alcohol service card (can acquire after hire).
• Demonstrated ability to contribute to a collaborative and diverse team dynamic.
• Ability to quickly assess situations and create effective resolutions to problems.
• Possess a passion to provide excellent customer service.
• Proficient at fulfilling requests in a thorough and timely manner.
• Excellent verbal and written business communication skills.

Responsibilities

• Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
• Stepping in to complete daily hotel front desk tasks, including providing guests welcome beverage and barista services as needed.
• Assisting Guest Services Manager with monitoring performance and attendance.
• Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches.

Education

High School Diploma or equivalent

Job description

Staypineapple is seeking a Guest Services Supervisor in Seattle, WA to ensure the front desk staff deliver service that meets our impeccable Staypineapple standards. In this role you will train and guide front desk team on SOPs, step in to complete daily tasks, assist the Guest Services Manager with performance and attendance, and handle cash, deposits, and card reconciliations.

The position offers opportunities for growth within a growing hospitality brand, with comprehensive benefits and a