Guest Services Supervisor: Front Desk & Hospitality Lead

Pineapple Hospitality; Portland (OR); On-site; USD 42,000 - 62,000; Full time

Job summary

Staypineapple in Portland, OR is seeking a Guest Services Supervisor to lead front desk staff and uphold our signature friendly, efficient service. You will ensure daily operations align with Staypineapple standards, train team members, and model the guest-centric approach we pride ourselves on.

The role emphasizes training, hands-on front desk coverage, staff performance monitoring, and meticulous cash handling.

Qualifications

• High School Diploma or equivalent.
• Six to twelve years of related experience.
• Possess a valid food handlers card and alcohol service card (can acquire after hire).
• Demonstrated ability to contribute to a collaborative and diverse team dynamic.
• Ability to quickly assess situations and create effective resolutions to problems.
• Possess a passion to provide excellent customer service.
• Proficient at fulfilling requests in a thorough and timely manner.
• Excellent verbal and written business communication skills.

Responsibilities

• Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards
• Stepping in to complete daily hotel front desk tasks, including providing guests welcome beverage and barista services as needed
• Assisting Guest Services Manager with monitoring performance and attendance
• Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches

Skills

Team leadership

Customer service

Front desk operations

Communication

Problem solving

Education

High School Diploma

Job description

Staypineapple in Portland, OR is seeking a Guest Services Supervisor to lead front desk staff and uphold our signature friendly, efficient service. You will ensure daily operations align with Staypineapple standards, train team members, and model the guest-centric approach we pride ourselves on.

The role emphasizes training, hands-on front desk coverage, staff performance monitoring, and meticulous cash handling.