Guest Experience Supervisor – Front Desk Leader

Hotel Equities; Seattle (WA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Vacation & Holiday Pay

Same-day pay

Employee Assistance Program

Career Growth Opportunities/ Manager培训

401(k)

Reduced Room Rates throughout the порт

Flexible schedule

Life insurance

Parental leave

Referral program

Employee discount

Job summary

Hotel Equities, a multi-award-winning hospitality group, is seeking a Guest Service Supervisor in Seattle to manage front desk operations and deliver exceptional guest experiences.

The role involves supervising front desk staff, training, handling reservations, check-ins and check-outs, and resolving guest concerns with courtesy and speed. Strong cash-handling and guest-service skills are valued, with opportunities for growth within the company.

Qualifications

• High School diploma / Secondary qualification or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

Responsibilities

• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Greet and welcome guests upon arrival; register guests into the computer, verify reservation, address, and credit information; promote the preferred guest program.
• Accept payment for guests’ accounts at registration and checkout; maintain a house bank and report receipts daily; cash checks and exchange currency.
• Issue keys and control entrance of safety deposit boxes; post miscellaneous charges as requested.
• Answer telephone promptly and politely; be friendly and helpful in reservations, check-ins, and check-outs.
• Operate shuttle or transportation services if applicable; assist guests with luggage; know local area and hotel services.

Skills

Customer service

Communication

Problem solving

Cash handling

Education

High School diploma

Job description

Hotel Equities, a multi-award-winning hospitality group, is seeking a Guest Service Supervisor in Seattle to manage front desk operations and deliver exceptional guest experiences.

The role involves supervising front desk staff, training, handling reservations, check-ins and check-outs, and resolving guest concerns with courtesy and speed. Strong cash-handling and guest-service skills are valued, with opportunities for growth within the company.