Guest Services Agent

Staypineapple; Boston (MA); On-site; USD 26,924 - 38,346; Full time

Benefits offered by this job

Flexible PTO

Medical/Dental/Vision Insurance

401(k)

Life Insurance

Pet Insurance

Hotel Discounts

Food & Beverage Discounts

Learning & Growth Opportunities

Special Events & Celebrations

Job summary

Join a vibrant and friendly team at a dynamic hospitality brand that values exceptional customer service. As a Guest Services Agent, you will be the welcoming face for guests, ensuring they have a memorable experience from arrival to departure. This role offers the chance to make a positive impact in the lives of others while working in a supportive environment that encourages personal and professional growth. With competitive pay and benefits, including flexible PTO and hotel discounts, this is an exciting opportunity for those who thrive in a fast-paced, rewarding atmosphere.

Qualifications

• 3-6 months of related experience preferred.
• Ability to interact effectively with guests and team members.

Responsibilities

• Complete daily front desk duties including check-ins/outs and room scheduling.
• Assist guests with luggage and provide information about the hotel and area.

Skills

Customer Service

Problem Solving

Communication

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a dynamic and fun company with lots of opportunities, this is the place for you.

Who We’re Looking For

GUEST SERVICES AGENT

We’re about the friendliest company you’ll ever come across—and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing, and do you wear a perma-smile? Then this could be the job for you. You’ll be ensuring guests receive great customer service from the moment they exit their cab to entering their room and throughout their stay.

What To Expect

Here are a few things that will make your days full and rewarding:

1. Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs, rates, and types of available rooms, as well as other guest requests.
2. Assist arriving and departing guests with their luggage to and from guest rooms.
3. Act as a point of reference for guests requiring assistance or information, attending to their wishes and requirements, including transportation needs.
4. Acquire and share knowledge of the hotel as well as the surrounding areas, venues, and attractions.

Your Experience And Qualifications

• High School Diploma or equivalent.
• Three to six months related experience preferred.
• Working knowledge of Microsoft Windows and Office.
• Ability to interact effectively with all hotel guests and team members in a polite and positive manner.
• Ability to quickly assess situations and create effective resolutions to problems.
• A passion to provide excellent customer service.

Why us?

As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. We offer:

• Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)
• Hotel discounts
• Food & Beverage discounts
• Learning & growth opportunities
• Special events & celebrations

Pay: $23.69 per hour

Status: Full Time

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Strategy/Planning and Information Technology

Industries

• Hospitality