Guest Services Agent

Staypineapple; Seattle (WA); On-site; USD 25,000 - 36,000; Full time

Job summary

Staypineapple is seeking a friendly Guest Services Agent to be the face of our boutique hotels. You will greet guests, manage check-ins and check-outs, assist with luggage, and ensure a welcoming experience from cab arrival to room entry.

The role emphasizes upbeat service, strong communication, and the ability to arrange transportation and provide local recommendations. Candidates should be reliable, detail-oriented, and enthusiastic about delivering memorable guest experiences at Staypineapple

Qualifications

• High School Diploma or equivalent.
• 3–6 months related experience preferred.
• Valid food handlers card and alcohol service card (can acquire after hire).
• Working knowledge of Microsoft Windows and Microsoft Office.
• Ability to interact with guests and team members politely and positively.
• Ability to quickly assess situations and resolve problems.
• Passion to provide excellent customer service.

Responsibilities

• Perform daily front desk duties: check-ins/outs, room scheduling, room moves, late checkouts, stay-overs, and rate types of available rooms.
• Assist arriving and departing guests with luggage to and from guest rooms.
• Serve as a reference for guests needing information and arrange transportation as needed.
• Acquire and share knowledge of the hotel and surrounding areas, venues and attractions.

Skills

Customer service

Interpersonal skills

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.

Who we’re looking for:

GUEST SERVICES AGENT

We’re about the friendliest company you’ll ever come across—and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you’ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between.

What to expect:

Here are a few things that will make your days full and rewarding:

• Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as responding to other requests from guests and providing welcome beverage and barista services as needed
• Assist arriving and departing guests with their luggage to and from guest rooms.
• Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs.
• Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions.

Your experience and qualifications:

• High School Diploma or equivalent.
• Three to six months related experience preferred.
• Possess a valid food handlers card and alcohol service card (can acquire after hire).
• Working knowledge of Microsoft Windows and Office.
• Ability to effectively interact with all hotel guests and team members in a polite and positive manner.
• Ability to quickly assess situations and create effective resolutions to problems.
• Possess a passion to provide excellent customer service.

Why us?

As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer: