Guest Services Lead: Store Ops & Team Coach

Pilot Flying J; Marengo (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Fuel Discount

Weekly Pay

401(k)

Flexible Scheduling

Job summary

Pilot Company is seeking a Shift Leader to supervise store operations and staff, delivering excellent customer service and maintaining a clean, efficient facility. You will support managers with tasks to ensure smooth operations and high standards of service.

Pay starts between $14.95 and $22.22 per hour. This role offers weekly pay, fuel discounts, and a nationwide benefits package, with flexible scheduling to cover nights, days, weekends, and holidays.

Qualifications

• Retail operations experience or working knowledge.
• Excellent customer service skills.
• Must be proficient with a calculator and computer.
• Able to work with different levels from hourly team members to management.
• Must be able to work nights, days, weekends and holidays.
• Background check is required.

Responsibilities

• Supervise employees and general operations of the store.
• Respond to customer needs with strong service orientation.
• Assist managers with tasks to keep facilities maintained and running smoothly.
• Ensure store operations align with PFJ quality and customer service commitments.

Skills

Retail operations

Customer service

Teamwork

Flexible scheduling

Calculator skills

Background check

Job description

Pilot Company is seeking a Shift Leader to supervise store operations and staff, delivering excellent customer service and maintaining a clean, efficient facility. You will support managers with tasks to ensure smooth operations and high standards of service.

Pay starts between $14.95 and $22.22 per hour. This role offers weekly pay, fuel discounts, and a nationwide benefits package, with flexible scheduling to cover nights, days, weekends, and holidays.