Guest Services Lead, Shelter Operations

The Institute for Human Services, Inc.; Honolulu (HI); On-site; USD 52,200 - 63,800; Full time

Job summary

A community service organization in Honolulu seeks an Assistant Manager to lead the guest service team, ensuring a welcoming shelter environment. This position requires effective mentorship, strong conflict resolution skills, and knowledge of homelessness issues. Candidates must have a high school diploma and at least two years of management experience. Availability for various shifts is essential. The role offers a starting salary of $58,000 annually.

Qualifications

• Strong interpersonal and written communication skills.
• Two years of management experience in service fields.
• Knowledge of homelessness and related issues.

Responsibilities

• Ensure a warm and welcoming shelter environment.
• Mentor and support guest services staff.
• Work collaboratively with program staff and outside partners.

Skills

Customer service excellence

Conflict resolution

Leadership

Interpersonal communication

Microsoft Excel and Google Suite

Integrity and patience

Education

High School diploma or GED equivalent

Tools

Microsoft Excel

Google Drive

Job description

A community service organization in Honolulu seeks an Assistant Manager to lead the guest service team, ensuring a welcoming shelter environment. This position requires effective mentorship, strong conflict resolution skills, and knowledge of homelessness issues. Candidates must have a high school diploma and at least two years of management experience. Availability for various shifts is essential. The role offers a starting salary of $58,000 annually.