Shelter Guest Services Lead

Institute for Human Services; Honolulu (HI); On-site; USD 52,200 - 63,800; Full time

Job summary

A community support organization in Honolulu is seeking an Assistant Manager to ensure a welcoming environment at their shelter. The role involves leading a diverse guest service team, ensuring compliance with policies, and providing excellent customer service to guests, volunteers, and visitors. Candidates should have strong leadership skills, knowledge of homelessness issues, and at least two years of management experience. Full-time position with varying shifts including evenings and weekends.

Qualifications

• Strong interpersonal skills and ability to lead a diverse team.
• Knowledge of homelessness and issues related to mental health and substance abuse.
• Experience with management in customer service or direct service settings.

Responsibilities

• Ensure a welcoming shelter environment through effective leadership.
• Mentor and support guest services staff.
• Collaborate with program staff for consistent service delivery.
• Document guest information and manage emergency situations.

Skills

Excellent customer service

Conflict resolution

Leadership

Interpersonal communication

Multitasking

Education

High School diploma or GED equivalent

Job description

A community support organization in Honolulu is seeking an Assistant Manager to ensure a welcoming environment at their shelter. The role involves leading a diverse guest service team, ensuring compliance with policies, and providing excellent customer service to guests, volunteers, and visitors. Candidates should have strong leadership skills, knowledge of homelessness issues, and at least two years of management experience. Full-time position with varying shifts including evenings and weekends.