Guest Services Concierge — Shelter & Community Support

Institute for Human Services; Honolulu (HI); On-site; USD 19,889 - 28,326; Full time

Job summary

A leading human services agency in Hawaii is seeking a Guest Relations Specialist. This role involves greets and assisting guests with information and services, data entry for guest management, and collaborating with staff to ensure effective service delivery. Ideal candidates should possess good interpersonal skills, conflict resolution abilities, and a commitment to helping the homeless community.

Qualifications

• One year of direct/customer service related experience or receptionist experience in a busy office setting.
• Knowledge of homelessness and associated issues.
• Good computer skills; able to navigate google email and Microsoft applications.

Responsibilities

• Greet and assist guests and visitors in a professional manner.
• Complete guest intakes and exits and inform guests of services.
• Collaborate with program staff to ensure consistent service delivery.

Skills

Interpersonal skills

Strong communication skills

Customer service skills

Conflict resolution

Ability to multitask

Education

High School diploma or GED

Tools

Google email

Microsoft applications

Data entry systems

Job description

A leading human services agency in Hawaii is seeking a Guest Relations Specialist. This role involves greets and assisting guests with information and services, data entry for guest management, and collaborating with staff to ensure effective service delivery. Ideal candidates should possess good interpersonal skills, conflict resolution abilities, and a commitment to helping the homeless community.