Guest Services Lead - Senior Care Facility

Pearl Healthcare; Rolling Meadows (IL); Sur place; USD 18 000 - 23 000; Plein temps

Avantages offerts par ce poste

Competitive wage

Medical, Dental, Vision

Free Life Insurance

Paid Vacation/Sick Time

Personal Days

Employee Referral Bonus

Tuition Reimbursement

401K

Meaningful and rewarding work

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Résumé du poste

The Pearl of Rolling Meadows is seeking a Receptionist to support a facility with a positive community reputation and an experienced team. The Receptionist will provide exceptional customer service by answering inquiries and gathering information from the public, residents, visitors, and other interested parties.

Key responsibilities include operating the switchboard, greeting visitors, assisting residents and visitors, and performing general administrative tasks.

Qualifications

• High-school diploma or equivalent required.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multitask and work under pressure.
• Professional appearance and demeanor.
• Independent worker with integrity and tact.
• Ability to work with residents, staff, and visitors.

Responsabilités

• Operate telephone switchboard to answer, screen and forward calls, provide information, and take messages.
• Greet all visitors entering the facility and direct or escort them to their destination.
• Assist residents, family members, employees and other visitors as needed.
• Perform general administrative tasks such as word processing and data entry.
• Maintain security by following procedures and controlling access (logbook and surveillance).
• Maintain filing system and file correspondences properly.
• Receive and sort daily mail, deliveries, and couriers.
• Report issues or concerns with residents to the Administrator.

Connaissances

Customer service

Multitasking

Professional appearance

Proactive problem solving

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

The Pearl of Rolling Meadows is seeking a Receptionist to support a facility with a positive community reputation and an experienced team. The Receptionist will provide exceptional customer service by answering inquiries and gathering information from the public, residents, visitors, and other interested parties.

Key responsibilities include operating the switchboard, greeting visitors, assisting residents and visitors, and performing general administrative tasks.