Guest Services Lead - Patient Experience & Team Coach

Hugh Chatham Health, Inc.; Winston-Salem (NC); On-site; USD 30,000 - 45,000; Part time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement plan with company match

Educational Assistance

Job summary

Advocate Health is seeking a part-time Patient Services Associate to join the Parking Department in Winston-Salem. You will assist patients and guests, direct them to locations, and provide courteous information while maintaining HIPAA-compliant practices.

This role requires strong customer service skills, the ability to type, and basic computer proficiency. Weekend days (Saturday and Sunday, 7am–7pm) with 24 hours weekly are offered, with benefits eligibility and a comprehensive rewards program.

Qualifications

• High School Diploma or GED required.
• Ability to type 60 words per minute and basic computer proficiency.

Responsibilities

• Coordinate activities of assigned teammates.
• Orient new teammates and provide ongoing training and assessment of staff.
• Participate in staff meetings with Supervisors and Huddle Meetings with teammates.
• Provide courteous information to patients, healthcare team members, and hospital guests.
• Assist families in understanding hospital policies and procedures and promote open communication.

Skills

Typing speed 60 wpm

Computer proficiency

Communication

Customer service

Education

High School Diploma or GED

Tools

Office equipment

Job description

Advocate Health is seeking a part-time Patient Services Associate to join the Parking Department in Winston-Salem. You will assist patients and guests, direct them to locations, and provide courteous information while maintaining HIPAA-compliant practices.

This role requires strong customer service skills, the ability to type, and basic computer proficiency. Weekend days (Saturday and Sunday, 7am–7pm) with 24 hours weekly are offered, with benefits eligibility and a comprehensive rewards program.