Hospital Front Desk Guest Services (3rd Shift)

Hugh Chatham Health, Inc.; Winston-Salem (NC); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement plans

Paid time off

Educational assistance

Job summary

Advocate Health in Winston-Salem seeks a friendly Front Desk Volunteer Services team member to greet patients and visitors, direct them, and support busy front desk operations.

This full-time, third-shift position offers strong customer-service responsibilities, physical stamina, and teamwork with Shuttle Service coordination and clerical tasks.

Ideal candidates have a High School diploma, solid data-entry skills, and prior healthcare exposure to help maintain a welcoming, organized environment.

Qualifications

• High School education required.
• Customer service experience required.
• Computer and data entry skills required.
• Prior experience in healthcare preferred.

Responsibilities

• Greets and assists patients, visitors, and guests upon arrival, displaying excellent customer service skills at all times.
• Assists patients, visitors, and guests with way finding; escorts them to their destination by walking or use of a wheelchair.
• Assists with taking discharged patients to their means of transportation; helping patients as needed from wheelchair to vehicle.
• Answers incoming calls in a courteous and helpful manner.
• Communicates transportation requests to Shuttle Service, using two-way radio.
• Assists in maintaining a neat and organized lobby, monitors for safety and environmental concerns.
• Keeps front desk area neat, organized and free of clutter.
• Assists with special projects and other clerical duties as assigned by Volunteer Coordinator.
• Directs volunteers assigned to work at the front desk, utilizing them as needed.

Skills

Customer service

Communication

Organization

Guest assistance

Education

High School diploma

Tools

Data entry

Computer skills

Job description

Advocate Health in Winston-Salem seeks a friendly Front Desk Volunteer Services team member to greet patients and visitors, direct them, and support busy front desk operations.

This full-time, third-shift position offers strong customer-service responsibilities, physical stamina, and teamwork with Shuttle Service coordination and clerical tasks.

Ideal candidates have a High School diploma, solid data-entry skills, and prior healthcare exposure to help maintain a welcoming, organized environment.