Guest Services Lead - Patient Experience & Front Desk

Atrium Health Wake Forest Baptist; Winston-Salem (NC); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Atrium Health Wake Forest Baptist seeks a dedicated staff member to coordinate patient services and train teammates while delivering courteous information to patients, staff, and visitors. You will handle directions, policy communication, and timely documentation within a hospital setting.

The role requires strong organizational skills, attention to privacy, and the ability to respond to emergencies. This on-site position supports a busy facility with a focus on patient satisfaction and

Formación

• High School Diploma or GED required.
• Valid Driver's License and Basic Life Support certification.
• Annual Defensive Driving Course required.
• Ability to type 60 words per minute.
• Proficient with office equipment and computers.
• Knowledge of PHI handling and patient privacy.

Responsabilidades

• Coordinate activities of assigned teammates and volunteers.
• Orient new teammates and provide ongoing training and assessment.
• Participate in staff meetings with Supervisors and team huddles.
• Provide courteous information to patients, healthcare staff and guests and respond to complaints.
• Assist guests with directions and locations within the facility.
• Explain hospital and department policies to families and promote open communication.
• Respond to emergencies, crises and disasters as directed.
• Collect data and documentation to identify areas for service improvements.
• Direct and route complaints, concerns and compliments to the right staff.
• Accurately record and submit all documentation for patient services.

Conocimientos

Coordination

Training

Customer service

Communication

Documentation

PHI privacy

Educación

High School Diploma or GED

Basic Life Support (BLS) Certification

Valid Driver's License

Annual Defensive Driving Course

Herramientas

Office equipment proficiency

Computer proficiency

Typing 60 wpm

Descripción del empleo

Atrium Health Wake Forest Baptist seeks a dedicated staff member to coordinate patient services and train teammates while delivering courteous information to patients, staff, and visitors. You will handle directions, policy communication, and timely documentation within a hospital setting.

The role requires strong organizational skills, attention to privacy, and the ability to respond to emergencies. This on-site position supports a busy facility with a focus on patient satisfaction and