Guest Services Lead – Live Events

Oak View Group; Las Cruces (NM); On-site; USD 22,041 - 28,929; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group's Pan American Center in Las Cruces, NM seeks a Guest Services Supervisor to support event operations after hours, ensuring guest satisfaction and smooth event flow.

You will coordinate attendants, handle patron concerns, and assist with setup, seating, and accommodations, working closely with the Event Operations Manager.

The role is part-time with benefits for eligible staff; the hourly rate is $17.50, with usual evenings, weekends, and holiday hours required.

Qualifications

• High school diploma or G.E.D.
• 1-2 years related experience and/or training; or an equivalent combination of education and experience
• Demonstrate exceptional skills in customer relations, communications and problem-solving
• Follow oral and written instructions and communicate effectively with other in both oral and written form
• Work independently, exercising judgment and initiative
• Remain flexible and adjust to situations as they occur
• Must be able to move around the facility and stand for extended periods during events
• Comfortable working inside or outside of the building, as needed by events
• Must be able to lift and/or move heavy objects and stoop as needed

Responsibilities

• Serve as an extension of the Event Manager during scheduled events
• Supervising and coordinate placement of Guest Services Attendants during an assigned event
• Works in conjunction with other Guest Services Supervisors
• Serves as the first line for patron complaints and Guest Services Attendant concerns/issues
• Serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats
• Assist with last-minute pre-event needs, such as setting-up, decorating, finding materials, etc.
• Provide special accommodations for wheelchairs and other physically challenged patrons, senior citizens, students and groups
• Work extended and/or irregular hours, including nights, weekends and holidays as needed
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment

Skills

Customer relations

Communication skills

Problem solving

Independent work

Flexibility

Stamina/physical ability

Education

High school diploma or GED

Job description

Oak View Group's Pan American Center in Las Cruces, NM seeks a Guest Services Supervisor to support event operations after hours, ensuring guest satisfaction and smooth event flow.

You will coordinate attendants, handle patron concerns, and assist with setup, seating, and accommodations, working closely with the Event Operations Manager.

The role is part-time with benefits for eligible staff; the hourly rate is $17.50, with usual evenings, weekends, and holiday hours required.