Guest Services Event Staff | Part-Time | Pan American Center

Oak View Group; Las Cruces (NM); On-site; USD 20,664 - 24,108; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

A leading venue management company seeks Guest Services Event Staff in Las Cruces, New Mexico. This role involves ensuring a positive guest experience through responsibilities such as ticket scanning, customer service, and maintaining safety in the venue. Ideal candidates will have a hospitality background and a positive attitude. The position requires availability for most home games, including weekends. Competitive hourly pay ranges from $15.00 to $17.50, with ongoing applications accepted.

Qualifications

• Experience in a hospitality or entertainment environment is preferred.
• Ability to stand for long periods of time.
• Flexible schedule with weekend availability.

Responsibilities

• Prepare your assigned section for guests, ensuring safety and cleanliness.
• Welcome fans with a great smile and helpful attitude.
• Scan event tickets and assist fans in locating their seats.
• Monitor your area for potential hazards and guest complaints.
• Verify guest age requirements for alcohol purchases.

Skills

Customer service

Teamwork

Flexibility

Job description

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

As a Guest Services Event Staff team member, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.

This role pays an hourly rate of $15.00-$17.50

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About The Venue

Pan American Center is a multi-purpose arena in Las Cruces, New Mexico, located on the campus of New Mexico State University. The arena has a current seating capacity of 12,515 people. The arena serves as home of the New Mexico State Aggies Men's and Women's Basketball and Women's Volleyball Teams.

Responsibilities

• Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
• When gates open, welcome our fans with a great smile and helpful attitude
• Scan event tickets ensuring that the proper ticket is being used to gain entry
• Assist fans in locating their ticketed seats
• Being alert and proactive to potential hazards and reporting incidents when they occur
• Monitor your assigned area for issues and opportunities to make lasting memories for our fans
• Respond to all guest concerns/complaints promptly and in a professional manner
• Assist guests in ADA accessible seating sections
• Enforce all building policies and procedures to ensure a safe environment for all guests
• Manage the foot traffic flow of large crowds
• Check identification of guests to verify age requirements for purchase of alcohol
• Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency

Qualifications

• Experience in a hospitality or entertainment environment is preferred
• You must love working with and helping people.
• Ability to stand for long periods of time.
• You must be able to maintain a POSITIVE attitude while handling difficult situations.
• Flexible schedule: Availability to work most home games.
• Weekend availability is needed.

Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.