Guest Services Lead | Part-Time | Pan American Center

Oak View Group; Las Cruces (NM); Presencial; USD 21.008 - 24.452; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

401(k) Savings Plan

401(k) matching

Descripción de la vacante

Oak View Group is seeking a Guest Services Lead for Pan American Center in Las Cruces, NM. This part-time/temporary role handles guest relations, ticket taking, seating guidance, and special accommodations after hours.

The position requires strong customer service, leadership ability, and flexibility to work nights, weekends, and holidays. Compensation includes an hourly rate with benefits noted for part-time roles.

Formación

• High school diploma or G.E.D.
• 1+ years related experience in Guest Services or an equivalent combination of education and experience.
• Ability to lead other guest services team members.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.

Responsabilidades

• Serves as the first line for patron complaints and Guest Services Attendant concerns/issues.
• Serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats.
• Assist with reading tickets and directing attendees to their proper seats.
• Assist with giving Guest Services Staff breaks.
• Provide special accommodation for wheelchairs and other physically challenged patrons, senior citizens, students, and groups.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.
• Other duties and responsibilities may be assigned

Conocimientos

Guest services experience

Customer service

Team leadership

Educación

High school diploma or G.E.D.

Descripción del empleo

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Guest Services Lead will perform various duties in connection with scheduled events. Duties will vary between facility and events. This is a part-time/temporary position that is usually scheduled to work after normal business hours.

This role pays an hourly rate of $15.25-$17.75

Benefits for Part-Time roles

401(k) Savings Plan and 401(k) matching.

This position will remain open until October 30, 2026.

About The Venue

Pan American Center is a multi-purpose arena in Las Cruces, New Mexico, located on the campus of New Mexico State University. The arena has a current seating capacity of 12,515 people. the arena serves as home of the New Mexico State Aggies Men's and Women's Basketball and Women's Volleyball Teams.

Responsibilities

• Serves as the first line for patron complaints and Guest Services Attendant concerns/issues.
• Serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats.
• Assist with reading tickets and directing attendees to their proper seats.
• Assist with giving Guest Services Staff breaks.
• Provide special accommodation for wheelchairs and other physically challenged patrons, senior citizens, students, and groups.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.
• Other duties and responsibilities may be assigned

Qualifications

• High school diploma or G.E.D.
• 1+ years related experience in Guest Services; or an equivalent combination of education and experience.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.
• Ability to lead other guest services team members.
• Must have strong customer service skills.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.