Merchandise Operations Lead

Madison Square Garden Entertainment Corp.; New York (NY); Hybrid; USD 44,000 - 59,000; Full time

Job summary

Madison Square Garden Entertainment Corp. (MSG Entertainment) is seeking a Food & Merchandise Supervisor to oversee day-to-day retail and merchandising activities across MSG venues.

You will lead front-line staff, maintain inventory integrity, and ensure an exceptional guest and employee experience in a high-volume, event-driven environment. The ideal candidate has supervisory experience in arena retail, strong customer service, and proficiency with Word, POS systems, and Excel, with the ability

Qualifications

• Supervisory experience in a high-volume, fast-paced retail environment.
• Experience with merchandise operations and sales techniques.
• Proficiency with Word, POS systems and Excel.

Responsibilities

• Provide the highest level of customer service for our employees.
• Communicate clearly to staff and provide direction.
• Lead and train front-line staff and manage performance.”
• Oversee inventory replenishment and period counts.
• Coordinate scheduling, time and attendance and payroll using company systems.

Skills

Supervisory experience

Customer service

Inventory control

Staff training

Communication

Scheduling & payroll

Education

60 college credits / 2 years

Tools

Microsoft Word

POS systems

Excel

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is seeking a Food & Merchandise Supervisor to oversee day-to-day retail and merchandising activities across MSG venues.

You will lead front-line staff, maintain inventory integrity, and ensure an exceptional guest and employee experience in a high-volume, event-driven environment. The ideal candidate has supervisory experience in arena retail, strong customer service, and proficiency with Word, POS systems, and Excel, with the ability