Guest Services Lead — Full-Time Store Operations

UDF; Cincinnati (OH); On-site; USD 22,000 - 26,000; Full time

Job summary

United Dairy Farmers in Cincinnati, OH seeks a First Assistant Manager to support the Store Manager, lead guest services, and ensure smooth operations during shifts. The role requires supervising associates, managing stock, and maintaining the Hi Five Guest Experience while complying with policies.

The position is full-time with a 40-hour schedule (four 2-shifts and one 1-shift; two weekends per month) and pays $16.00–$18.50 per hour, plus quarterly bonus eligibility.

Qualifications

• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and to use price book.
• Ability to understand operating instructions for store equipment and to operate all store equipment.
• Ability to prepare Dip Side items using supplies located in the dip cabinets.
• Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change.
• Ability to recognize numbers, count and do arithmetic well enough to complete required records.
• Ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display.
• Ability to clean counters and other surfaces.
• Ability to tolerate exposure to temperatures as low as –30 degrees Fahrenheit for at least 2 minutes.
• Ability to tolerate exposure to temperatures as low as +33 degrees Fahrenheit for at least 10 minutes.
• Ability to raise at least 10 pounds from floor level to a height of 5 feet.
• Ability to place an 8” x 10” x 10” package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor.

Responsibilities

• Managing other associates: assign/monitor duties, coach The Hi Five Guest Experience, and train Shift Leaders.
• Store Administration: ordering, weekly delivery reports, transfer of products, completion of paperwork as directed by Store Manager or District Supervisor.
• Overall Guest Services: deliver the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store.
• DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers.
• Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change.
• Stocking Merchandise: Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates.
• Security: Maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs.
• Maintenance: Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures.
• Reporting: Accurate completion of time records and the Customer First Document.
• Other duties as assigned by Management

Skills

English communication

Customer service

Cash handling

POS operation

Team supervision

Training

Tools

POS terminal

Gas console

Job description

United Dairy Farmers in Cincinnati, OH seeks a First Assistant Manager to support the Store Manager, lead guest services, and ensure smooth operations during shifts. The role requires supervising associates, managing stock, and maintaining the Hi Five Guest Experience while complying with policies.

The position is full-time with a 40-hour schedule (four 2-shifts and one 1-shift; two weekends per month) and pays $16.00–$18.50 per hour, plus quarterly bonus eligibility.