Assistant Front Office Manager at Renaissance Westerville

Concord Hospitality Enterprises; Westerville (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, vision, life, and dis

401(k) with company match

Tuition assistance

Discounted hotel stays

Extensive training and career growth

Job summary

Concord Hospitality Enterprises is seeking an Assistant Front Office Manager to support the Guest Services team and deliver exceptional hospitality. The role enhances guest satisfaction, associate engagement, and smooth front office operations in line with Concord’s values.

Responsibilities include leading the front office, mentoring staff, and ensuring compliance with brand standards and policies, while supporting budgeting and revenue initiatives.

Qualifications

• Prior experience in hotel front office operations or management.
• Proven ability to lead, motivate, and mentor a team.
• Strong guest service orientation with effective problem-solving skills.
• Knowledge of hotel systems, financial objectives, and operational procedures.

Responsibilities

• Lead and support the front office team to deliver exceptional guest service.
• Address guest and associate concerns promptly and professionally.
• Oversee front office operations, ensuring compliance with brand standards and hotel policies.
• Monitor GSS results and implement action plans for continuous improvement.
• Train, mentor, and develop associates while fostering a positive work environment.
• Manage staffing, scheduling, and performance reviews.
• Assist in budgeting, financial planning, and selling strategies.
• Ensure compliance with corporate, safety, and regulatory requirements.
• Collaborate with leadership to drive guest satisfaction, revenue, and team success.

Skills

Front office leadership

Guest service orientation

Team mentoring

Communication skills

Education

Hotel front office management experience

Tools

Hotel systems

Job description

Concord Hospitality is seeking a motivated and service-driven Assistant Front Office Manager to support the Guest Services team and deliver exceptional hospitality. This role is key in ensuring guest satisfaction, associate engagement, and smooth front office operations while upholding Concord’s values and culture.

As a Concord Leader You Will Be Responsible To

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Responsibilities

• Lead and support the front office team to deliver exceptional guest service.
• Address guest and associate concerns promptly and professionally.
• Oversee front office operations, ensuring compliance with brand standards and hotel policies.
• Monitor GSS results and implement action plans for continuous improvement.
• Train, mentor, and develop associates while fostering a positive work environment.
• Manage staffing, scheduling, and performance reviews.
• Assist in budgeting, financial planning, and selling strategies.
• Ensure compliance with corporate, safety, and regulatory requirements.
• Collaborate with leadership to drive guest satisfaction, revenue, and team success.

Qualifications

Prior experience in hotel front office operations or management required.

Proven ability to lead, motivate, and mentor a team.

Strong guest service orientation with effective problem-solving skills.

Knowledge of hotel systems, financial objectives, and operational procedures.

Organized, detail-oriented, and results-driven.

Strong communication and interpersonal skills.

Benefits (Full-Time Associates Only)

• Competitive wages
• Comprehensive medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Tuition assistance
• Discounted hotel stays
• Extensive training and career development opportunities
• Performance-based bonus eligibility

Why Concord?

Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

We are Concord!