Hospitality Team Lead – Restaurant & Bar

Renaissance-Westerville; Westerville (OH); On-site; USD 29,000 - 33,000; Full time

Job summary

Concord Hospitality's Renaissance Westerville Hotel is seeking a Restaurant Supervisor to lead our dining teams across the restaurant, bar and room service operations. You will coach staff, ensure guest‑centered service, maintain standards and assist with scheduling, training and daily operations to deliver elevated experiences.

Ideal candidates bring restaurant leadership experience in upscale or full‑service settings, are guest‑facing, hands-on, and capable of managing fast-paced shifts,

Qualifications

• Previous restaurant leadership or supervisory experience preferred, ideally in an upscale or full-service environment.
• Strong interpersonal skills with the ability to motivate, train, and support diverse teams.
• Excellent communication and guest-service abilities.
• Ability to remain calm and professional in a fast-paced, high-volume atmosphere.
• Strong organizational and time-management skills.
• Availability to work flexible hours, including nights, weekends, and holidays as needed.

Responsibilities

• Lead and support front-of-house teams during restaurant, bar, and room service operations.
• Open and close shifts in alignment with prescribed checklists and operational standards.
• Train, maintain, and enforce all service standards using approved menus, tools, and resources.
• Ensure a safe and sanitary environment is upheld for guests and associates; report any unsafe conditions.
• Monitor staffing levels daily, evaluate business volume, and adjust coverage and overtime accordingly.
• Conduct daily taste panels and menu classes for staff to maintain product knowledge and quality.
• Empower associates to resolve guest concerns and deliver outstanding hospitality.
• Participate in associate meetings, training sessions, and team development initiatives.
• Manage restaurant party bookings, hospitality suite orders, and ensure effective communication across departments.
• Assist with guest service during peak hours, including seating, service support, and guest interactions.
• Oversee daily side work and ensure stations are reset and detailed according to SOPs.
• Manage repair and maintenance needs through proper work order procedures.

Skills

Restaurant leadership

Team motivation

Staff coaching

Customer service

Communication

Job description

Concord Hospitality's Renaissance Westerville Hotel is seeking a Restaurant Supervisor to lead our dining teams across the restaurant, bar and room service operations. You will coach staff, ensure guest‑centered service, maintain standards and assist with scheduling, training and daily operations to deliver elevated experiences.

Ideal candidates bring restaurant leadership experience in upscale or full‑service settings, are guest‑facing, hands-on, and capable of managing fast-paced shifts,