Guest Services Lead - Flexible Hours & Benefits

Pilot Company; Hagerstown (MD); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is seeking a Shift Leader to supervise store operations and a team of associates at our guest-facing location. You will respond to customer needs, uphold PFJ's commitment to quality and service, and assist managers with daily tasks to keep our facility running smoothly.

The role requires strong retail experience, excellent customer service, and the ability to work a flexible schedule including nights, days, weekends and holidays.

Qualifications

• Experience in retail operations
• Exceptional customer service skills
• Proficient with a calculator, computer, and other equipment
• Flexible schedule including nights, days, weekends, and holidays

Responsibilities

• Supervise employees and day-to-day store operations
• Respond to customer needs and ensure guest satisfaction
• Support managers with tasks to maintain clean, well-run facilities
• Collaborate across shifts and with vendors and corporate representatives

Skills

Customer service

Teamwork

Attention to detail

Flexibility

Tools

Calculator

Computer

Job description

Pilot Company is seeking a Shift Leader to supervise store operations and a team of associates at our guest-facing location. You will respond to customer needs, uphold PFJ's commitment to quality and service, and assist managers with daily tasks to keep our facility running smoothly.

The role requires strong retail experience, excellent customer service, and the ability to work a flexible schedule including nights, days, weekends and holidays.