Guest Services Shift Lead — Flexible Schedule & Benefits

Pilot Company; DeKalb (IL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is seeking a Shift Leader to supervise store operations and teammates, delivering friendly, efficient service to guests while upholding PFJ quality standards and safety policies. Strong retail experience and leadership skills are essential.

You’ll manage daily tasks, coordinate with managers, handle customer needs, and help keep facilities clean and well-maintained. This role offers a competitive hourly wage, a flexible schedule, and benefits through Pilot Company.

Qualifications

• Experience in retail operations or similar environments.
• Excellent customer service skills.
• Proficiency with calculator and computer equipment.
• Ability to work with diverse levels of staff and customers.
• Flexible schedule including nights, days, weekends, holidays.
• Background check required.

Responsibilities

• Supervise employees and store operations.
• Deliver excellent customer service to guests.
• Assist managers with tasks to keep facilities maintained.
• Maintain knowledge of PFJ's quality standards.

Skills

Retail operations experience

Customer service skills

Calculator/computer proficiency

Teamwork and communication

Flexible schedule nights/weekends

Background check required

Job description

Pilot Company is seeking a Shift Leader to supervise store operations and teammates, delivering friendly, efficient service to guests while upholding PFJ quality standards and safety policies. Strong retail experience and leadership skills are essential.

You’ll manage daily tasks, coordinate with managers, handle customer needs, and help keep facilities clean and well-maintained. This role offers a competitive hourly wage, a flexible schedule, and benefits through Pilot Company.