Guest Services Shift Lead – Flexible Schedule & Benefits

Pilot Company; Franklin (OH); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is hiring Shift Leaders to supervise store operations and drive exceptional guest experiences. The role emphasizes strong customer service, teamwork, and hands-on support to store managers to keep facilities well-maintained and operations smooth.

The successful candidate will be comfortable with a fast-paced retail environment, flexible scheduling including nights, days, weekends and holidays, and will complete a background check as part of the hiring process.

Qualifications

• Previous experience or working knowledge of retail operations
• Incredible customer service skills & the ability to help maintain a customer focused culture
• Must be proficient with a calculator, computer, and other equipment
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
• Must be able to work a flexible schedule of nights, days, weekends, and holidays
• Background check is required

Responsibilities

• Supervise employees and store operations
• Provide excellent customer service to respond to guest needs
• Support managers with tasks to keep facilities maintained and running smoothly
• Uphold PFJ's commitment to quality and customer service

Skills

Customer service

Teamwork

Computer literacy

Flexibility

Retail operations

Tools

POS system

Calculator

Job description

Pilot Company is hiring Shift Leaders to supervise store operations and drive exceptional guest experiences. The role emphasizes strong customer service, teamwork, and hands-on support to store managers to keep facilities well-maintained and operations smooth.

The successful candidate will be comfortable with a fast-paced retail environment, flexible scheduling including nights, days, weekends and holidays, and will complete a background check as part of the hiring process.