Guest Services Lead - Flexible Schedule & Perks

Pilot-Company-3; Richfield Township (OH); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is seeking a hardworking Shift Leader to supervise store operations and guide the team in delivering excellent guest service. You will oversee daily tasks, assist managers, and ensure smooth running of the facility, with a focus on safety, accuracy, and customer satisfaction.

The role requires experience in retail or guest services, strong communication, and a willingness to work nights, days, weekends, and holidays.

Qualifications

• Previous experience or working knowledge of retail operations.
• Incredible customer service skills & the ability to help maintain a customer focused culture.
• Must be proficient with a calculator, computer, and other equipment.
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives.
• Must be able to work a flexible schedule of nights, days, weekends, and holidays.
• Background check is required.

Responsibilities

• Shift Leaders are responsible for supervising employees and general operations of the store.
• Respond to customer needs and maintain a clean, well-run facility.
• Assist managers with tasks to keep store operations smooth.

Skills

Customer service

Teamwork

Communication

Numerical calculator use

Tools

Calculator

Computer

Job description

Pilot Company is seeking a hardworking Shift Leader to supervise store operations and guide the team in delivering excellent guest service. You will oversee daily tasks, assist managers, and ensure smooth running of the facility, with a focus on safety, accuracy, and customer satisfaction.

The role requires experience in retail or guest services, strong communication, and a willingness to work nights, days, weekends, and holidays.