Guest Services Lead - Fast-Paced Front Desk

PENN Entertainment; Bossier City (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

PENN Entertainment in Louisiana is seeking a friendly front desk associate to deliver high-quality guest service at our hotel property.

You will check guests in/out, handle payments, and coordinate with hotel operations to ensure a seamless guest experience. The role requires 1 year of customer service, proficiency with Microsoft Office, and strong problem-solving skills. You will work in a fast-paced, team-oriented environment.

Qualifications

• At least 1 year of customer service experience, preferably at a hotel front desk or office setting.
• Proficient with Microsoft Office suite.
• Strong problem solving, decision making and meticulous attention to detail.
• Works well independently and as part of a team.

Responsibilities

• Check guests in and out with professional service.
• Handle payments, folios, and postings accurately.
• Resolve guest questions and complaints courteously.
• Maintain knowledge of hotel, casino, events.
• Answer calls, messages, and requests promptly.
• Coordinate with departments to fulfill guest needs.
• Recruit assistance of hotel manager in unique situations.

Skills

Customer service

Teamwork

Decision making

Attention to detail

Tools

Microsoft Office

Job description

PENN Entertainment in Louisiana is seeking a friendly front desk associate to deliver high-quality guest service at our hotel property.

You will check guests in/out, handle payments, and coordinate with hotel operations to ensure a seamless guest experience. The role requires 1 year of customer service, proficiency with Microsoft Office, and strong problem-solving skills. You will work in a fast-paced, team-oriented environment.